Privacy Policy

PBL Empire Ltd values your trust and is committed to protecting your personal data. This Privacy Policy describes the categories of information we collect through our website, how that data is used to process your orders, and how your privacy choices are respected.

This policy applies solely to information collected through our official digital platform when you explore our products, save favourites, subscribe to newsletters, or complete a checkout.

We only collect information necessary to provide our products, fulfill customer requests, and improve your shopping experience:

• Contact Information: Your name, email address, and WhatsApp or mobile telephone number provided during checkout or inquiries.
• Delivery Information: Recipient name, street address, city, state, and location notes if you choose to request delivery during checkout.
• Order Information: The items selected, product quantities, flavours, purchase totals, and transaction reference records.
• Locally Stored Preferences: Products you add to your shopping bag or save to Your Loves in the My PBL space, which are saved in your local browser storage.
• Mailing List Subscriptions: Your email address when you voluntarily sign up to receive PBL news, recipes, and product announcements.

Payment transactions are handled securely through our authorized payment processing gateway.

PBL Empire does not store, process, or view full credit card numbers, bank PINs, or card security codes on our servers. All financial data is transmitted directly to the payment gateway through end to end encryption.

We use the data collected for legitimate commercial purposes including:

• Processing and fulfilling your product purchases and delivery requests.
• Sending order receipts, confirmation notices, and customer care responses.
• Communicating regarding delivery coordination or reported product inquiries.
• Delivering newsletter updates when you have opted in to receive them.
• Maintaining website security and preventing fraudulent transactions.

We retain order transaction records for accounting and legal compliance periods. You may contact us at any time to request updates to your contact details or unsubscribe from marketing emails.

You can clear locally stored bag and wishlist items at any time through your browser settings or directly within your My PBL space.